Effective Date: May 23, 2025

At Software Development Ontario, we are committed to delivering high-quality custom software solutions tailored to your needs. Our Refund Policy outlines the conditions under which refunds may be issued for services purchased through our website or directly from our company.

By engaging with our services, you agree to this policy.

1. General Refund Eligibility

Refunds are considered on a case-by-case basis, primarily under the following conditions:

• Non-Delivery of Service: If we fail to initiate the agreed-upon service within a reasonable timeframe and no alternative solution can be reached.

• Failure to Meet Scope Requirements: If the final deliverable does not meet the documented and mutually agreed project specifications after all revision opportunities have been exhausted.

• Duplicate Payments: If a user is charged more than once due to a technical error, we will issue a full refund of the duplicate amount.

2. Non-Refundable Circumstances

Refunds will not be issued under the following conditions:

• Change of Mind: If the client decides not to proceed after project initiation without valid reason or fault on our part.

• Client Delays or Non-Responsiveness: If the client delays the project, fails to provide necessary information, or is unresponsive for extended periods.

• Work Already Delivered: If a significant portion of the project has already been completed and delivered according to the agreed scope.

• Third-Party Failures: Issues caused by third-party platforms, services, or providers are not eligible for a refund.

• Design Approval: Once designs or features have been approved by the client and development begins, refunds are not available for those components.

3. Refund Process

To request a refund:

1. Email your request to billing@softwaredevelopmentontario.ca with the subject line “Refund Request”.

2. Include your name, project name, invoice number, and a detailed explanation of the reason for the request.

3. Our team will review your request and respond within 7 business days.

If approved, refunds will be processed to the original method of payment within 10 business days.

4. Project Deposits

• All custom software projects require an upfront deposit, typically 30–50% of the total project fee.

• Deposits are non-refundable, as they cover time allocated for project planning, initial development, and resource scheduling.

5. Hourly or Retainer Work

For services billed hourly or on a monthly retainer:

• Refunds are not available for hours or days already worked.

• If you cancel a retainer in writing before the next billing cycle, you will not be charged further.

6. Dispute Resolution

We are committed to client satisfaction and will work with you to resolve any issues before resorting to a refund. Clients are encouraged to provide feedback and request revisions as part of our iterative process.

If a dispute arises, we will attempt to resolve it amicably. If not resolved, disputes will be subject to the laws of Ontario, Canada, as outlined in our Terms & Conditions.

7. Contact Information

If you have any questions about this Refund Policy or need assistance, please contact us:

Software Development Ontario
Email: billing@softwaredevelopmentontario.ca
Website: https://softwaredevelopmentontario.ca